TERMS & CONDITIONS

 

GENERAL

These terms and conditions shall be used for the sale of BIVERSTÅHL JEWELRY’s products and apply to you as a customer (“You”), when making a purchase on our website (the “Website”) www.biverstahl.com. When placing an order and receiving an order confirmation by e-mail, an agreement is entered between You and BIVERSTÅHL JEWELRY, corporate identity number 559254-2087.

When making a purchase through www.biverstahl.com we will save information about you that we need to fulfill your order. This data is protected from external access so long as we do not explicitly ask you. We comply with the GDPR legislation and you can request the information we have received on your order at any time. Please find complete information about our handling of personal data under “Privacy Policy”.

BIVERSTÅHL JEWELRY reserves the right to make changes to the assortment and has the right to remove items from the assortment before a purchase has been reviewed. BIVERSTÅHL JEWELRY is not responsible for any text errors on the website, such as errors in description, technical specifications or inaccurate information regarding whether an item is in stock. BIVERSTÅHL JEWELRY have the right to correct any such errors and to change or update information at any time. BIVERSTÅHL JEWELRY give no guarantee that all pictures accurately reflect the true appearance. BIVERSTÅHL JEWELRY reserves the right to adjust prices and possible price errors.

All goods remain BIVERSTÅHL JEWELRY’s property until full payment has been made. BIVERSTÅHL JEWELRY reserves the right to cancel a purchase if fraud is suspected. Furthermore, BIVERSTÅHL JEWELRY only sells its products to adults (over 18years old). If you are underage, we require parental consent.

THE SHOPPING PROCESS

BIVERSTÅHL JEWELRY webshop www.biverstahl.com is open 24/7, you can place an order at any time, day or night. Once you have decided what you want, click “Add to Cart”. The item will be added to the cart/shopping basket. When ready to make the purchase proceed to “Checkout”. You will get an overview of the items you have selected and will be able to make any changes. Before finalizing the order make sure to check that your name, address, telephone number and e-mail address is correct. Once we have received an order from you, we will send an order confirmation to the e-mail address you have provided. We recommend that you save the confirmation as a reference for any future contact with our customer service.

PAYMENT

You can pay in the manner specified on the website. BIVERSTÅHL JEWELRY have the right to charge you directly in connection with the purchase unless it is made by invoice or other similar payment methods selected by you and approved by BIVERSTÅHL JEWELRY. For invoice payment BIVERSTÅHL JEWELRY or chosen third parties may do a credit check. You will in this case be informed about it. BIVERSTÅHL JEWELRY reserves the right not to offer all payment methods, or change the payment method if the one you have chosen for some reason is not working at the time of the purchase. Note that not all payment options may be. With payment by card the card is being debited at the time of the purchase. For shipping destinations within the EU, VAT is calculated at checkout and included. Please note that you are responsible for any customs charges that may be applied by your country.

SHIPPING & RETURNS

We ship worldwide for free. For BIVERSTÅHL JEWELRY shipping information and “Return Policy”, please read our “Shipping & Return” section.

FORCE MAJEURE

BIVERSTÅHL JEWELRY is exempt from penalty for failure to perform any obligation under this Agreement if such failure is due to release factor as described below and the circumstance prevents, hinders or delays the performance. These circumstances include government action or omission, new or amended legislation, conflict, embargo, fire, flood, sabotage, accident, major or other type of natural disaster. The force majeure includes administrative decisions that affect the market negatively and products, e.g. restrictions indication, warnings, bans, etc., abnormal decline in the market and the company exposed to criminal activity that affects the business.

COMPLAINTS

Complaints or concerns regarding BIVERSTÅHL JEWELRY’s services or products should be reported to BIVERSTÅHL JEWELRY’s customer service via contact@biverstahl.com. This should be done as soon as possible but in accordance with legislation within three years. If you are not satisfied with our handling of your case, please contact your local consumer organization. You can also contact EUs Online Dispute Resolution.

CHANGE OF TERMS AND CONDITIONS

BIVERSTÅHL JEWELRY reserves the right to make changes in these terms at any time. Any changes to these Terms will be posted on the website. Changes apply from the time you accepted the terms and conditions (in connection with another purchase or visiting the site), or 30 days after BIVERSTÅHL JEWELRY has informed you about the changes. BIVERSTÅHL JEWELRY recommend that you keep yourself updated on the site periodically to be aware of any changes on the Terms.

We are happy to answer any questions regarding our products, Terms and Condition or any other aspect of our business. Email us at contact@biverstahl.com. We hope you enjoy shopping with us!

ADDRESS:

Biverståhl Jewelry AB
Box 5228
SE-102 45 STOCKHOLM
Sweden

EMAIL:

contact@biverstahl.com